SHIPPING, PICKUP, RETURNS & REFUNDS

Last Updated: September 2026

Thank you for shopping with Honey Sage! As a small Canadian business, many of our items are printed, prepared or made specifically for your order. Please review the information below before placing your order.

SHIPPING & ORDER PROCESSING

Processing Times

Most Honey Sage orders require approximately 5–10 business days to prepare before they are ready for pickup or shipping.

Processing time is separate from shipping/transit time.

During new collection launches, holidays, sales or other high-volume periods, processing times may be longer. Any significantly different processing time will be communicated whenever possible.

Custom, personalized, bulk and business orders may have different timelines, which will be discussed when your order is confirmed.

Shipping

Shipping is available to eligible Canadian addresses through the shipping options displayed at checkout.

Shipping charges are calculated at checkout based on the available delivery method and destination.

Once an order has been transferred to the shipping carrier, delivery times are outside of Honey Sage's direct control. Carrier delays caused by weather, service interruptions, high-volume periods or other circumstances may occur.

Please ensure your shipping address is complete and accurate before submitting your order.

Honey Sage is not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

Local Pickup

Local pickup may be available in the Ottawa/Orléans area when offered at checkout or arranged as part of your order.

Please wait until you receive confirmation that your order is ready before attempting to pick it up.

Pickup instructions will be provided when your order is ready.

Orders must be collected within the timeframe communicated in your pickup notification. If you need additional time, please contact us to make arrangements.

RETURNS & REFUNDS

Because many Honey Sage products are printed or prepared specifically for each customer, we generally do not accept returns or exchanges for:

• Incorrect size selection

• Change of mind

• Colour preference

• Personalized or custom products

• Made-to-order products

• Clearance or final-sale merchandise

Please review product descriptions and available sizing information carefully before ordering.

Sizing

Customers are responsible for selecting the appropriate size when placing an order.

Sizing can vary between garment styles and manufacturers. Please review the applicable size information before ordering.

We are happy to help with general sizing questions before you place your order; however, we cannot guarantee fit.

Custom & Personalized Orders

Custom, personalized and specially produced items are final sale once production has begun.

Customers are responsible for reviewing names, spelling, dates, colours, sizing and other personalization information before approving an order.

Once an approved custom order enters production, changes or cancellations may not be possible.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We want you to receive exactly what you ordered.

If your item arrives damaged, has a manufacturing or printing defect, or you receive an incorrect item, please contact Honey Sage within 7 days of receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the item and the problem

Once reviewed, we will work with you to determine an appropriate solution, which may include replacement, correction or refund depending on the circumstances.

Please do not discard a damaged or incorrect item until we have reviewed your request.

CLEARANCE & FINAL SALE

Items identified as clearance, final sale or stock-clearing merchandise are final sale and cannot be returned or exchanged unless the item is defective or you received the incorrect product.

Minor variations that do not affect the normal use of the product are not considered defects.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests; however, once an order has entered production, printing or personalization, it may no longer be eligible for cancellation or refund.

LOST OR MISSING SHIPMENTS

If tracking information indicates that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members and, where applicable, with neighbours or your building's delivery area.

If your shipment appears to be delayed or lost in transit, please contact us so we can help determine the appropriate next steps with the shipping carrier.

QUESTIONS?

If you have questions about shipping, pickup, sizing, returns or your order before purchasing, please contact Honey Sage.

We're always happy to answer questions before your order goes into production.

Honey Sage
Ottawa, Ontario, Canada

Daisy & Doodle is part of Honey Sage. Ticketed events, private experiences, group bookings and certain Daisy & Doodle services are subject to their applicable event and booking policies rather than this merchandise return policy.