Returns & Refunds
Thank you for choosing our handcrafted and personalized items! We take great pride in creating unique products just for you. Please review our return and refund policy below:
Return Policy:
- All Sales Final: Due to the personalized nature of our handcrafted items, we do not accept returns or exchanges. Please ensure that you double-check your order details, including sizing, colors, and personalization, before finalizing your purchase.
- Damaged or Defective Items: If you receive an item that is defective or damaged, we want to make it right. Please contact us within 24 hours of receiving your order. We will evaluate the situation and determine the appropriate resolution.
- How to Contact Us: If you need to report a defect or damage, please reach out to our customer service team at orders@honeysage.ca and include your order number, a description of the issue, along with any relevant photos to help us assist you quickly.